Terms & Conditions

1. Introduction

Welcome to wlndb, an online gaming and betting platform serving players across Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User") and wlndb ("Platform", "We", "Us", "Our"). By registering an account, making a deposit, or placing any wager on wlndb, you confirm that you have read, fully understood, and unconditionally accepted these Terms in their entirety.

These Terms should be read in conjunction with our Privacy Policy and Responsible Gaming Policy, both of which form an integral part of the overall agreement governing your use of the wlndb platform. If you do not agree with any part of these Terms, you must immediately cease using the platform and close your account.

2. Eligibility

To open and maintain an account with wlndb, you must satisfy all of the following eligibility criteria at all times:

• You must be at least 21 years of age. Players under the age of 21 are strictly prohibited from registering or using this platform in any capacity.
• You must provide truthful, accurate, and complete registration information including your full legal name, date of birth, and a valid contact number or email address.
• You must not be registered on any self-exclusion list or have an account already suspended or terminated by wlndb for prior violations of these Terms.
• You must be acting on your own behalf and not as an agent or proxy for any third party.

wlndb reserves the right to request proof of identity and age at any time. Failure to provide satisfactory documentation may result in suspension of account access and forfeiture of any pending withdrawals until verification is complete.

3. Account Registration & Security

Each player is permitted to hold only one (1) active account on the wlndb platform. Creation of multiple accounts by the same individual — whether using different names, email addresses, phone numbers, device identifiers, or payment methods — is strictly prohibited and constitutes a material breach of these Terms. wlndb employs sophisticated fraud-detection systems and will permanently close all duplicate accounts, retaining any balances therein in accordance with its anti-fraud policies.

Account Security Obligations

You are solely and fully responsible for maintaining the confidentiality of your login credentials, including your username and password. You must:

• Choose a strong, unique password and never share it with any third party, including wlndb customer support staff, who will never request your password.
• Notify wlndb support immediately via live chat if you suspect that your account has been accessed without your authorization.
• Log out of your account at the conclusion of every session, particularly when using shared or public devices.
• Keep all personal and contact information on your account current and accurate at all times to facilitate account verification and payment processing.

Account Verification (KYC)

wlndb operates a Know Your Customer (KYC) process as part of its commitment to security and responsible gaming. You may be required to submit copies of your National ID Card (NID), passport, or other government-issued identification documents. wlndb reserves the right to suspend withdrawal processing until KYC verification is successfully completed. All documents are handled in strict accordance with our Privacy Policy.

4. Deposits & Withdrawals

wlndb supports a range of local and international payment methods designed to serve players conveniently across Bangladesh. All financial transactions on wlndb are processed in Bangladeshi Taka (BDT / ৳). It is a condition of use that all deposits are made from payment sources registered in your own name.

Deposit Policy

Minimum and maximum deposit amounts may vary by payment method. Accepted payment methods include:

• Mobile banking: bKash, Nagad, Rocket, Upay — the most popular payment platforms for Bangladeshi players.
• Bank transfers via Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, and other major Bangladeshi financial institutions.
• Visa and Mastercard (where available and subject to issuing bank policies).

Withdrawal Policy

Withdrawal requests are subject to the following conditions:

• All applicable wagering requirements on active bonuses must be met before a withdrawal can be processed. Any bonus funds or winnings generated from bonus play that do not satisfy rollover conditions will not be eligible for cash withdrawal.
• Withdrawals will only be processed to the same payment method used for the corresponding deposit. We do not process withdrawals to third-party accounts.
• Processing times typically range from a few minutes up to 24 hours depending on the payment method and KYC status of the account. wlndb targets completion within 5 minutes on average for verified accounts via bKash and Nagad.

5. Bonuses & Promotional Offers

wlndb periodically offers bonuses, free spins, cashback promotions, and other incentives to new and existing players. All promotional offers are subject to their specific individual terms and conditions, which will be clearly stated at the point of offer. The following general rules apply to all bonuses unless otherwise specified:

• Each eligible player may claim a welcome bonus only once upon first deposit. Duplicate accounts created to claim multiple welcome bonuses will be closed and bonuses forfeited.
• Bonus funds are subject to wagering requirements as specified in each promotion. Standard rollover rates apply unless the promotion explicitly states otherwise.
• wlndb reserves the right to withdraw or modify any promotional offer at any time without prior notice in cases of suspected abuse, fraud, or technical errors.
• Bonus funds cannot be transferred, exchanged for cash directly without meeting rollover conditions, or used to fulfil the wagering requirements of another separate bonus simultaneously.

6. Responsible Gaming

wlndb is committed to promoting safe and responsible gaming for all players in Bangladesh. We strongly encourage all users to set personal deposit limits, session time limits, and loss limits through their account settings. Players who feel that gambling may be negatively affecting their daily lives, relationships, or finances are strongly encouraged to contact our support team via live chat to discuss self-exclusion or account cooling-off options.

This platform is for entertainment purposes only and should never be used as a means of generating income or resolving financial difficulties. wlndb strictly prohibits access by individuals under 21 years of age. All promotional material and marketing communications from wlndb are aimed exclusively at adults aged 21 and above. For detailed guidance, please visit our Responsible Gaming page.

7. Prohibited Conduct

The following conduct is strictly prohibited on the wlndb platform and constitutes a serious breach of these Terms, which may result in immediate account suspension, forfeiture of funds, and referral to law enforcement authorities:

• Using automated software, bots, scripts, or any artificial intelligence tool to interact with games, place bets, or manipulate outcomes in any manner.
• Engaging in any form of money laundering, financing of illegal activities, or attempting to use the wlndb platform to conceal the origin of illegally obtained funds.
• Exploiting software bugs, glitches, or technical errors for personal gain. Any winnings obtained through exploitation of technical faults will be voided.
• Engaging in abusive, threatening, harassing, or discriminatory behavior toward other players or wlndb staff members through any communication channel.
• Attempting to access or tamper with other players' accounts, the platform's servers, databases, or any component of the wlndb technical infrastructure.

8. Intellectual Property

All content available on the wlndb platform, including but not limited to software, game interfaces, graphics, logos, trademarks, text, imagery, audio-visual content, and the overall design and layout of the platform, is the exclusive intellectual property of wlndb or its licensed content providers and game studios. This content is protected under applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the wlndb platform solely for your personal, non-commercial entertainment. You may not reproduce, distribute, modify, create derivative works of, publicly display, or in any way exploit any content from the wlndb platform without the express prior written consent of wlndb.

9. Limitation of Liability

To the fullest extent permitted by applicable law, wlndb, its directors, officers, employees, agents, affiliates, and licensors shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages arising from or in connection with your use of the platform. This includes, without limitation, loss of profits, loss of data, loss of goodwill, service interruption, computer damage, or system failure, even if wlndb has been advised of the possibility of such damages.

wlndb does not guarantee uninterrupted or error-free access to the platform at all times. Scheduled maintenance, network outages, and third-party service disruptions may occasionally affect platform availability. wlndb will use reasonable efforts to notify users in advance of planned maintenance windows where possible, and to restore service as quickly as practicable following any unplanned disruption.

10. Privacy & Data Protection

wlndb is committed to protecting the personal information of all players. All data collected during registration, identity verification, payment processing, and platform use is handled in strict accordance with our Privacy Policy. wlndb uses industry-standard SSL encryption to protect data in transit and employs robust data storage security practices. We do not sell, rent, or share your personal data with unauthorized third parties. For full details on how we collect, use, and store your information, please review our Privacy Policy available on this site.

11. Amendments to These Terms

wlndb reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, we will update the "Last Updated" date displayed at the top of this page and, where appropriate, notify active players via email or in-platform notification. Your continued use of the wlndb platform following the posting of revised Terms constitutes your acceptance of those revisions.

It is your responsibility to review these Terms periodically to stay informed of any updates. If you do not agree with the revised Terms, you must cease using the platform and may request account closure by contacting our support team via live chat.

12. Contact Us

If you have any questions, concerns, or require clarification regarding any aspect of these Terms & Conditions, our support team is available 24 hours a day, 7 days a week via live chat on the wlndb platform. We aim to respond to all enquiries within 5 minutes on average during Bangladesh Standard Time (BST, UTC+6) peak hours.

You may also reach us by email at [email protected] (non-clickable — plain text only). Please include your registered username and a brief description of your query to help us assist you as efficiently as possible.